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Company Info





Chichi Mary Instagram Page


Modes of Payment, Shipping & Returns
by: Chichi Mary Kid's Boutique

Modes of Payment

We accept credit card payments and bank deposits.

For Philippine customers, if you prefer to use bank deposit as a mode of payment, please see below bank details:

BPI Account # 3399037394

Account Name: Mitshi Rodriguez

Branch: Rufino Tower Branch

Use the check-out process in our website and choose bank deposit as a payment. We will reserve the item only for 48 hours. We will ship your order upon receipt of the payment. Email, call or send a txt message upon deposit to expedite order processing. If payment is not received within 48 hours, your order will be automatically cancelled.


Shipping

US Orders:

We offer free shipping for all US orders. We can also ship internationally. Our goal is to ship your order within 24-48 hours upon receipt of the payment. Cut-off time is at 12 pm. All orders received after 12 pm will be shipped the following day. Should there be delays on the shipping, we will ensure that customers are notified.

All orders are shipped via USPS Priority / First Class Mail. Expect delivery time of 2-5 business days.

Canada Orders:

We can ship via USPS First Class International Mail with a flat rate shipping of $10 and USPS Priority Mail International with a flat rate shipping of $25. USPS First Class International Mail takes 10-15 business days. USPS Priority Mail International takes 6-10 business days. Free shipping for orders of $180 and more.

Philippine and Azerbaijan Orders:

We're a retail partner of Kango Express. Now, you can receive your Chichi Mary order at your Azerbaijan address for as low as $7.50 and at your Philippine address for as low as $15. Kango Express offers a consolidated shipping service to these countries, which makes the shipping rate more affordable. All you need to do is create an account at Kango Express and we will ship your Chichi Mary order to Kango Express U.S. warehouse at no cost. For more details, please go to this link: https://kangoexpress.com/chichimary/.

For Philippine customers, there is an option to choose our flat rate shipping of $30. Please take note that we also use Kango Express consolidation service and shipping lead time usually takes 7-14 business days. Orders received on or before Tuesday will be included in the consolidated air shipment departing on Friday.

Kango Express also provides competitive shipping rates to other international destinations like Australia, Singapore and other Asian countries.

Return and Exchanges

If you’re unhappy about your order, we will gladly accept your returns. Returned items should be received within 10 days of delivery date of the order. However, goods bought with 25% discount or more, and outlet items are no longer eligible for returns. All items approved for return must be returned in the condition they were received. It should be unwashed, unworn and damaged free, with original tags & its original packaging/plastic film. For swimsuits, hygiene strips should still be attached. Please email us at customerservice@chichimary.com before shipping the returned items. Unauthorized returns will not be accepted.

Subject: Return

Order #:

Item:

Quantity:

Reasons of Return:

Please take note that customers will shoulder the shipping cost to the return address. An $8 return fee will be charged. If preferred, a return label will be provided by Chichi Mary. Please provide the tracking no. of the returned goods. Any lost shipment of returned goods will not be refunded. All returned items will be shipped to:

Chichi Mary
197M Boston Post Road West #344,
Marlboro, MA 01752



All international orders are not eligible for returns.


Conditions of Returned Items:

Returned items should still have the original tags and original packaging/plastic film. It should be unworn, unwashed and damaged free. If the returned items were not approved by our team, the items will be shipped back to your shipping address and refund will not be made.

We will process the refund of the returned items within 7 days of receipt of the item.


Exchange

If you would like to exchange the items, please pay the items that you would like in order to reserve the item. We will process the refund of the first item upon receipt of your returned items. We will ship for free the exchanged items. However, shipping the returned items will be shouldered by the customer.




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